Online

Our Web shops offer clients the opportunity to shop their own Web sites or those of their competitors to gain insight into functionality, ease-of-use, intuitiveness of layout and more.  RDAssociates can fill out online applications and online contact forms in order to:

• Examine purchase flow, number of upsells and partner offers
• Determine number of pages to complete a task (i.e. product purchase, change account password)
• Evaluate Online Account Managers
• Track email, phone and U.S. mail

Other types of mystery shops:

• In-Person
• Phone

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