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Phone
Our shoppers can conduct telephone interviews, enabling our clients to:
- Determine whether compliance and ethical protocols are being met
- Evaluate staff performance and professionalism
- Conduct undercover calls to competitors to gain insight into new products, services and offers
- Track and measure the frequency and depth of representative response
- Evaluate number of rings, hold time, time in queue and customer access levels in specific dayparts
- Gauge how quickly and how often representatives are following leads
Other types of mystery shops:
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